Strategic Foresight
Zalando · 5-Year CX Strategy
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I'm Head of Design at Zalando where I lead the design innovation and strategy lab, The Studio. The Studio shapes the future of fashion at the intersection of technology, culture, and customer insight. With 10+ years in design —from Taxfix to Klarna, from Berlin to Shenzhen—I've built global teams, launched bold pivots, and turned vision into meaningful strategy.
Zalando · 5-Year CX Strategy
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